Site Reliability Developer 1

Support key ITIL processes, including Incident management, request management, problem management and change management.

Define and document runbooks and standard operating procedures.

Field operational requests from our Application Support team and other internal stakeholders

Triage and solve issues within defined SLA’s to ensure an excellent customer experience and to unblock other development and support teams

Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

Identify and troubleshoot problems, investigate root causes, and champion fixes across the organization.

Work with infrastructure-as-Code (IaC) with a focus on continuous improvement.

Collaborate with cross-functional team members on features and implementation within an agile environment.

Report on SLAs and performance metrics as part of the Operations function.

Participate in on-call rotation.

What we use: Please note this reflects only a portion of our current technical stack, and we are constantly evolving and revisiting our stack as we grow:

A modern AWS cloud infrastructure managed through infrastructure-as-code (Terraform), configuration-as-code (Ansible), and CI/CD (Jenkins)

RDS MySQL, Redshift, Redshift Spectrum, MongoDB, and Elasticsearch

Kinesis, SQS, and RabbitMQ

DevOps tools written in Python

Back-end applications written using Java, Dropwizard, Spring Boot, and Hibernate

Front-end applications written using TypeScript, JavaScript, React (Context Api and Hooks), and Redux

Monitoring with DataDog, and CloudWatch

Bachelor’s degree in computer science, Software engineering or equivalent experience

2+ years of experience in an IT Operational, DevOps, SRE, or Software Engineering role.

Experience with cloud computing (AWS and Azure) services and a developing-level of knowledge with the management and setup of cloud infrastructure.

You can write code - in any language. You have implemented your work in a production environment and can back it up with examples.

Experience with tools and platforms such as: Ansible, Build/Release Pipelines, Docker, Github, Terraform etc.

Developing-level of knowledge with distributed systems in the cloud using observability and telemetry for oversight of code deployments and service level objectives (SLOs).

Developing experience with the operational aspects of software systems using telemetry, centralized logging, and alerting with tools such as: CloudWatch, Datadog, Prometheus, etc.

Base salary range 1,278,319 - 1,729,490 INR *Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.