Associate Technical Adoption Manager

Execute post-implementation configuration and optimization for assigned customer health plans in partnership with TAMs

Configure, enhance, and maintain Vena data models, templates, reports, workflows, and integrations to support evolving customer needs.

Ensure accuracy and reliability of customer data feeds, aligned with solution design and health plan objectives.

Deliver timely, high-quality configuration updates that drive product adoption and measurable value realization.

Test, validate, and quality-check all configuration changes prior to release or customer enablement.

Troubleshoot configuration, data, and performance issues, recommending scalable, sustainable solutions.

Identify opportunities to standardize, simplify, and automate configurations to improve efficiency and reduce support effort.

Document configuration approaches, assumptions, and changes to support customer transparency and internal continuity.

Contribute to reusable templates, configuration patterns, and best practices to enable scale across the Customer Adoption team.

Take ownership of adoption and retention KPIs (NRR/GRR, utilization metrics, adoption score) while demonstrating proactive, self-directed execution.

Bachelor's Degree, with Business, Accounting Finance, Commerce or related field is preferred

1-2 years of work experience in Financial Planning & Analysis (FP&A)/Accounting and/or Software Implementation.

A passion for continuously learning new technology, and improving business processes for our customers

Resourcefulness and eagerness to learn and grow, takes initiative to find answers

Excellent communication skills in English, proactively asks thoughtful questions, and demonstrates understanding of customer needs

Ability to work collaboratively in a team environment, and present effectively with all levels in an organization

Experience in applying problem solving skills (quantitative, conceptual, analytical)

Strong Microsoft Excel skills

Data Integration and data modeling experience, or a willingness to learn

Experience or knowledge of database management (i.e. ETL, Oracle, SQL Server, etc

Base salary range 1,263,624 - 1,709,608 INR *Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.