SHIFT SUPERVISOR

JOB SUMMARY

KEY RESPONSIBILITIES

• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Assist with new employee training through positive reinforcement
• Create a positive learning environment by providing clear, specific, timely and respectful feedback to all associates
• Deliver legendary customer service to all customers by acting with a “customer comes first” attitude
• Develop positive relationships with shift team
• Execute store operations during scheduled shifts including organizing store opening and closing duties
• Follow and reinforce Andy’s operational policies and procedures
• Utilize operational tools to achieve maximum operational efficiency
• Knowledge of the frozen custard industry and competitors

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to manage effectively in a fast-paced environmen
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

QUALIFICATIONS & REQUIREMENTS

• Must have 2 – 3 years of proven management experience in the food service industry or leadership role in a related industry
• Must have reliable transportation
• Must be 18+ years of age and not currently enrolled in high school courses
• Must be able to work all shifts, including nights and weekends

PHYSICAL REQUIREMENTS

• Constant standing/walking
• Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely
• Occasional ascending or descending ladders, stairs, ramps.
• Constant computer/POS Register and fountain equipment usage.
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Constant clarity of vision at near and/or far distances

BENEFITS (FULL TIME)*

• Highly competitive compensation designed for long-term employment
• Health, Life, Vision, and Dental Insurance
• Matching 401(k)
• Paid Vacation
• Paid Personal Days
• Discounts