Assistant General Manager

The Assistant General Manager supports the General Manager in directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence and taking ownership of functional responsibilities within the store. The Assistant General Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively selecting, training, and coaching the talent to achieve key results in Custard, Crew, and Customers.

To be considered for this position you must be at least 18 years of age and have at least 1 year of management experience, quick service preferred.

Responsible for all orders including adjusting pars during season changes and participating in monthly inventory

Deliver legendary customer service to all customers by using a “customer comes first” attitude

Assist with food ordering and deliveries

Correct rotation of product (first in first out)

Completes designated Food Safety and Training programs as prescribed

Responsible for driving key performance indicators, sales and transaction growth, and overall profitability of the store

Form partnership with General Manager to serve together as the store’s top leadership

Effectively lead the store and provide direction when the General Manager is not present

Constantly communicates with District Manager and Andy’s home office as appropriate

Perform all day-to-day tasks that is asked of our store crew

Drive the implementation of company programs by following direction and established procedures

Manage with the integrity, honesty, and knowledge that promotes the culture, values, and mission of Andy’s Frozen Custard

Plan and communicate appropriate responsibilities and practices to crew members to ensure smooth flow of operations

Attend store management meetings, regional meetings, and company meetings as requested

Assists GM with monitoring and managing store staffing levels, and recruit as needed, according to current shift count needs

Interview, hire, onboard, and follow training programs and progress

Accurately forecast, schedule, and execute the labor model as designed

Hold one on ones, holding crew accountable and manage progressive discipline when necessary

Perform all cleaning duties expected of store crew, as well as power washing outside concrete

Build positive and professional relationships with store crew, leading by example

Execute store operations, achieving maximum operational efficiency during scheduled shifts including store opening, shift change, closing, daily, weekly.

Assist in managing at other locations as requested

Meet or exceed shift level key performance indicators

Ensures that all health and safety regulations are being followed

Follow and reinforce Andy’s operational policies and procedures

Follow and reinforce Andy’s Dress Code and Personal Appearance Policy

Ensure all vendor orders are accurate and complete

Display a “customer comes first” attitude by training and holding team accountable for delivering exceptional customer service

Use B.L.A.S.T. to handle customer complaints and discuss reconciliation with store team

Involved in local store marketing, attends chamber and fundraisers as needed

Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.

Always maintain all health and safety regulations

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.