Shift Manager

The Shift Manager supports the crew in directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence. The Shift Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively training and coaching talent and running shifts to achieve key results in Custard, Crew, and Customers.

To be considered for this position you must be at least 18 years of age and have at least 6 months of management experience, quick service preferred.

Ensures the correct inventory levels are met per shift

Operates custard machines and ensures high quality product is produced

Ensures all custard/food items are prepared according to Andy’s standards of quality, consistency, and timeliness

Completes designated Food Safety and Training programs as prescribed

Responsible for driving key performance indicators to drive sales and transaction growth

Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard

Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift)

Create a positive and professional work environment by providing clear, specific, timely and respectful feedback to all crew and managers

As a key holder, execute store operations during scheduled shifts, including opening and closing duties

Effectively lead the store and provide direction to crew when the GM and AGM are not present

Follow and reinforce Andy’s operational policies and procedures

Follow and reinforce Andy’s Dress Code and Personal Appearance Policy

Deliver legendary customer service to all customers by using a “customer comes first” attitude

Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.

Always maintain all health and safety regulations

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.