General Manager

The General Manager has the overall responsibility for directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence and taking complete ownership of their store. The General Manager ensures compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively selecting, training, and coaching the talent to achieve key results in Custard, Crew, and Customers.

To be considered for this position you must be at least 18 years of age and have at least 2 years of management experience, quick service preferred.

Monitor custard quality and ensure fresh every hour

Responsible for all store operations, foster a “run it like you own it” mentality

Responsible for all orders including adjusting pars during season changes and completing inventories

Execute store operations during scheduled shifts including store opening and closing duties

Ensures that all health and safety regulations are being followed

Follow and reinforce Andy’s operational policies and procedures

Completes designated Food Safety and Training programs as prescribed

Responsible for driving key performance indicators, sales and transaction growth, and overall profitability of the store

Coach, teach, train and develop subordinates to prepare for promotion opportunities

Constantly communicate with District Manager and Andy’s home office as appropriate

Perform all day-to-day tasks that is asked of our store crew

Manage vendors and vendor relationships

Responsible for all communications within the store, including e-mails, phone calls, etc., and ensuring timely response to all inquiries

Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard

Drive the implementation of company programs by developing action plans and directly motivating and instructing the store crew to implement them

Manage with the integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard

Plan and communicate appropriate responsibilities and practices to crew members to ensure smooth flow of operations

Schedule and lead store management meetings. Attend district, regional, and company meetings

Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement

Monitor and manage store staffing levels, and recruit as needed, according to current shift count needs

Execute store operations, achieving maximum operational efficiency during scheduled shifts including store opening, shift change, closing, daily, weekly.

Interview, hire, onboard, and follow training programs and progress

Communicate clearly, concisely, and accurately in order to ensure effective store operations

Accurately forecast, schedule, and execute the labor model as designed

Hold one on ones, holding crew accountable and manage progressive discipline when necessary

Perform all cleaning duties expected of store crew, as well as power washing outside concrete

Build positive and professional relationships with store crew, leading by example

Follow and reinforce Andy’s Dress Code and Personal Appearance Policy of all staff

Meet or exceed unit level key performance indicators

Passes audits and inspections

Ensure all vendor orders are accurate and complete

Evaluate the best position for team members to be in highest level of service (runner, walk up, etc.)

Display a “customer comes first” attitude by training and holding crew accountable for delivering legendary customer service

Use B.L.A.S.T. to handle customer complaints and discuss reconciliation with store crew

Involved in local store marketing, attends off site activities as directed

Drives customer-focused culture by serving as a role model in resolving serious customer issues and training crew to meet or exceed customer service standards.

Coaches, drive excellence, recognize and hold their crew accountable around core operational procedures through the use of Company systems.

Ensures that food safety standards are met through direct observation as well as follow up on food safety audit results.

Ensures that their management teams are properly trained through Servsafe, TAPS, or State approved equivalence.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.