ServiceNow Technical Lead

About This Role

💼 ServiceNow Technical Lead (Platform & Architecture)

📍 Riyadh, Saudi Arabia

💰 SAR 30,000 – 40,000 per month + package

🏢 Full-time | On-site

About the Role

Ameera Talent Solutions is supporting a leading organisation in Riyadh to appoint a ServiceNow Technical Lead to take ownership of platform architecture, delivery, and technical governance across enterprise-scale environments.

This is not a support role.

This is a platform ownership position, where you will define how ServiceNow is designed, implemented, and scaled across the business, driving high-impact transformation through configuration-led, low-code solutions.

Key Responsibilities

Platform Architecture & Design

Own and evolve the end-to-end architecture of the ServiceNow platform

Design scalable, secure, and upgrade-safe solutions aligned with enterprise standards

Define technical roadmaps and ensure alignment with business and IT strategy

Implementation & Integration

Lead delivery across core modules including ITSM, ITOM, HRSD, and CSM

Oversee complex integrations with enterprise systems using REST/SOAP APIs and IntegrationHub

Ensure data integrity, CMDB accuracy, and system interoperability

Development & Customisation

Drive configuration-first, low-code development using Flow Designer and App Engine

Oversee development of custom applications where required, ensuring maintainability

Conduct code reviews and enforce development standards

Governance & Best Practices

Establish and enforce platform governance frameworks and technical standards

Minimise technical debt by promoting out-of-the-box capabilities over heavy customisation

Ensure platform compliance with security, audit, and regulatory requirements

Leadership & Stakeholder Management

Act as the technical authority across ServiceNow delivery

Lead and mentor developers and consultants to drive high-quality outcomes

Engage with senior stakeholders to translate business needs into scalable solutions

Provide clear visibility on platform performance, risks, and roadmap

Continuous Improvement

Stay ahead of ServiceNow releases, features, and industry trends

Identify opportunities to improve automation, efficiency, and user experience

Drive initiatives that enhance platform adoption and business value

Required Experience

7+ years in IT, with 5+ years hands-on ServiceNow experience

Proven track record as a Technical Lead, Senior Developer, or Solution Architect

Experience delivering enterprise-scale ServiceNow implementations

Strong background across one or more modules: ITSM, ITOM, HRSD, CSM

Technical Skills

Strong expertise in:

Flow Designer & IntegrationHub

Business Rules, Script Includes, UI Policies

CMDB and data modelling

Solid development capability in:

JavaScript & Glide API

REST/SOAP integrations

Deep understanding of:

Platform architecture

Upgrade-safe design

Governance and best practices

Certifications

ServiceNow CSA (mandatory)

CIS (preferred)

Additional certifications across modules are advantageous

What We’re Looking For

Someone who can lead from the front technically, not just manage

A professional who understands when to configure vs customise

Strong communicator who can operate across technical teams and senior stakeholders

Experience working in complex, fast-paced environments

Package

Salary: SAR 30,000 – 40,000 per month

Additional benefits included as part of the overall package

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