ServiceNow ITOM & AIOps Administrator
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Key skills for this role
About the Role
We have an urgent requirement for ServiceNow ITOM & AIOps Administrator in banking domain is required for our banking clients in Abu Dhabi,UAE Hands-on experience with ServiceNow ITOM modules.
Key Skills for This Role
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Overview
We have an urgent requirement for ServiceNow ITOM & AIOps Administrator in banking domain is required for our banking clients in Abu Dhabi ,UAE
Hands-on experience with ServiceNow ITOM modules.-
-Must
Strong experience in Discovery, Service Mapping, Event Management, Orchestration, and CMDB.--
-Must
Hands-on experience with AIOps, (Event Correlation ,Root Cause Analysis (RCA) ,Predictive Insights ,Log Analytics ,Health Monitoring ,Service Reliability Management)--
Must
Experience integrating ServiceNow with monitoring tools and cloud platforms.---
Must
Configure and optimize Now Assist for ITOM to improve operational efficiency and incident response.---
Job Summary
We are looking for an experienced ServiceNow ITOM & AIOps Administrator with strong expertise in implementing, administering, and optimizing ServiceNow IT Operations Management (ITOM) modules.
The ideal candidate must have hands-on experience with Discovery, Service Mapping, Event Management, CMDB, AIOps, integrations, and automation to improve IT operations, observability, and service reliability.
Skill
- Minimum 3+ years of hands-on experience with ServiceNow ITOM modules.
- Strong experience in Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
- Hands-on experience with AIOps, including:
- + Event Correlation
+ Root Cause Analysis (RCA)
+ Predictive Insights
+ Log Analytics
+ Health Monitoring
+ Service Reliability Management
- Experience implementing and supporting Now Assist for ITOM.
- Strong knowledge of CMDB administration, CI relationships, and data accuracy.
- Experience integrating ServiceNow with monitoring tools and cloud platforms.
- Strong scripting skills using JavaScript.
- Experience developing integrations using REST APIs.
- Experience with Flow Designer and workflow automation.
- Hands-on experience with AWS and Azure integrations.
- Experience in ServiceNow platform administration, upgrades, patches, and performance optimization.
Key Responsibilities
- Configure, administer, and maintain ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Orchestration.
- Ensure CMDB accuracy, governance, and continuous maintenance.
- Build and maintain service maps for business-critical applications.
- Configure Event Management and AIOps capabilities for proactive monitoring and intelligent event correlation.
- Implement Root Cause Analysis (RCA), Predictive Insights, Log Analytics, and Health Monitoring.
- Configure and optimize Now Assist for ITOM to improve operational efficiency and incident response.
- Design and develop integrations with third-party monitoring solutions and cloud platforms.
- Develop automation workflows using Flow Designer, Orchestration, JavaScript, and REST APIs.
- Monitor ServiceNow platform performance and perform upgrades, patches, and troubleshooting.
- Collaborate with infrastructure, cloud, and application teams to enhance operational visibility and automation.
Preferred Skills
- ServiceNow Certified Implementation Specialist – ITOM.
- ServiceNow AIOps Certification.
- Experience with hybrid cloud environments.
- Experience with enterprise observability platforms.
- Strong understanding of ITIL processes.
- Exposure to DevOps practices and automation.
Educational Qualification
- Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
Certifications (Preferred)
- ServiceNow Certified Implementation Specialist – ITOM
• ITIL Foundation Certification
Skills: itom,aiops,servicenow
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