Service Sales Engineer
Role Overview
Service Sales Engineer - HVAC (After Sales) joining the After Sales team.
Responsible for troubleshooting, warranty handling, and customer support to keep SKM systems performing at high standards.
Key Skills for This Role
Full Job Posting
Role Overview
Service Sales Engineer - HVAC (After Sales) joining the After Sales team.
Responsible for troubleshooting, warranty handling, and customer support to keep SKM systems performing at high standards.
Key Responsibilities
- Handle warranty and service complaints, ensuring resolution within set KPIs.
- Troubleshoot HVAC equipment (chillers, AHUs, DX systems, package units).
- Conduct root cause analysis of failures and prepare service reports.
- Support retrofit, repair, and maintenance activities.
- Supervise technicians on-site, ensuring safety and quality compliance.
- Provide technical feedback to engineering and quality teams.
- Assist in customer training and prepare technical documentation.
What We're Looking For
- Bachelor's degree in Mechanical Engineering (or 5-7 years HVAC service experience).
- 5+ years' experience in installation, operation, maintenance, and service of HVAC systems.
- GCC experience preferred (HVAC service, MEP, or FM).
- Strong troubleshooting, technical, and customer service skills.
- Good communication skills in English (Arabic/Hindi/Urdu is an advantage).
- Knowledge of mechanical/electrical controls (analog & microprocessor-based).
About SKM
S.K.M Air Conditioning LLC has manufactured HVAC equipment across the Middle East since 1974.
The company has 2,000+ employees of 30+ nationalities and serves 30+ global markets.
Why Join SKM
- Be part of one of the region's leading HVAC manufacturers.
- Collaborative and multicultural work environment.
- Opportunities to grow your career and expand your technical expertise.
- Drive meaningful work in after sales service and customer satisfaction.
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