Service representative (m/f/d)

Role overview

Technical diagnostics and maintenance

• Diagnose sonar system faults, conduct root-cause analysis, and use diagnostic software, test equipment, and maintenance documentation to resolve problems.
• Recommend system performance improvements.
• Perform planned preventive maintenance according to approved schedules and technical procedures.
• Carry out component replacement, repair, testing, and recommissioning to restore equipment to operational capability.
• Escalate complex technical issues that require specialist engineering support.

Engineering support and reporting

• Assist with annual engineering support plans, investigations, reliability assessments, and continuous improvement initiatives.
• Collaborate with engineering teams on recurring system performance issues.
• Record maintenance activities, defects, repairs, and interventions; prepare maintenance reports and technical updates.
• Keep documentation current and aligned with quality management requirements.

Inventory, compliance, and stakeholder support

• Support maintenance inventory and spare-parts control, consumption tracking, and replenishment planning.
• Follow company procedures, quality standards, safety regulations, and site-specific health, safety, and environmental requirements.
• Support audits, inspections, and compliance reviews.
• Act as a technical interface among operational personnel, engineering teams, and maintenance management.
• Build effective working relationships in a multidisciplinary environment and provide professional customer-facing technical support.

Essential skills and experience

• Strong theoretical and practical knowledge of sonar systems, particularly towed-array or variable-depth sonar technologies.
• Hands-on troubleshooting, maintenance, repair, and testing experience with sonar equipment and associated subsystems.
• Proficiency with diagnostic software, calibration tools, and electronic test equipment.
• Experience supporting complex defence, naval, maritime, or mission-critical systems.
• Strong analytical and problem-solving skills and effective communication and stakeholder management abilities.

Desirable experience

• Previous experience supporting naval sonar operations in an operational or military environment.
• Knowledge of Integrated Logistics Support and through-life support activities.
• Experience with multinational teams and customer-facing support environments.
• Former military technical or naval engineering experience is advantageous.