Service & Operations Coordinator – B2B
Role Overview
B2B Service & Operations Coordinator role involving customer service scheduling, technician coordination, contract administration, invoicing, collections, and renewals.
Key Skills for This Role
Full Job Posting
Role overview
B2B Service & Operations Coordinator role involving customer service scheduling, technician coordination, contract administration, invoicing, collections, and renewals.
Responsibilities
- Prepare daily and monthly service schedules and coordinate technician assignments, visits, installations, trials, and machine-related activities.
- Monitor scheduled versus completed services and follow up on delayed or pending jobs.
- Coordinate customer needs from trial and quotation through contract, service, invoicing, collection, and renewal.
- Follow up on quotations, approvals, contracts, documentation, and applicable PO/LPO requirements.
- Coordinate invoice preparation and submission with Accounts; follow up on outstanding payments and collections.
- Monitor contract expiry and coordinate renewals; handle cancellations and machine recovery.
- Handle complaints with technical and service teams through resolution.
- Maintain records of machine deployment, movement, recovery, contracts, services, invoices, and supporting documents.
- Prepare daily, weekly, and monthly reports and trackers; escalate overdue matters and follow tasks through to closure.
Workplace
- Work location is in person.
Compensation
- Pay is AED 2,000–4,000 per month.
Application questions
- The application asks for current salary, expected salary, and notice period.
Requirements
- Coordinate customer requirements from trial and quotation through contract, service, invoicing, collection, and renewal.
- Coordinate technician assignments, service visits, installations, trials, and machine-related activities.
- Follow up on quotations, customer approvals, contracts, and required documentation.
- Coordinate PO/LPO requirements and ensure documents are available before invoicing or service, wherever applicable.
- Coordinate invoice preparation and submission with Accounts.
- Follow up on outstanding payments and collections and maintain ageing and pending-payment records.
- Monitor contract expiry dates and coordinate renewals in advance.
- Handle complaints and coordinate with technical and service teams until closure.
- Maintain records of machine deployment, movement, and recovery.
- Coordinate with Sales, Service/Technical, Accounts, Inventory, and Management.
- Prepare operational reports and trackers and proactively escalate overdue or critical pending matters.
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