Service Coordinator
Role Overview
Coordinates daily service activities for the Aroma Diffuser Division to support timely service delivery, customer satisfaction, and internal coordination.
Key Skills for This Role
Full Job Posting
Role overview
Coordinates daily service activities for the Aroma Diffuser Division to support timely service delivery, customer satisfaction, and internal coordination.
Key responsibilities
- Prepare and coordinate daily schedules for technicians, installations, trials, refills, and maintenance.
- Monitor service completion and follow up on pending visits and assignments.
- Coordinate customer trials, machine installations, and routine maintenance.
- Record and follow up on customer complaints to support timely resolution.
- Maintain service reports, customer records, machine deployment details, and complaint trackers.
- Coordinate with Sales, Accounts, and Inventory on service requirements, materials, and documentation.
- Submit daily service updates and weekly performance reports.
- Escalate service delays and unresolved issues to management.
Requirements
- Previous experience in service coordination, operations, or customer service is preferred.
- Good communication, organizational, and follow-up skills.
- Proficiency in MS Excel and routine reporting.
- Ability to coordinate with technicians and multiple departments.
- Strong attention to detail and ability to meet deadlines.
Pay
- AED 2,500–3,500 per month.
Work location
- Work location is in person.
Employment type
- Full-time.
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