Service Manager

Lead and develop a team of Shop Foremen, Service Advisors, and Diesel Technicians

Drive shop performance, maintaining 96%+ technician efficiency and minimizing comebacks

Partner with leadership to execute business plans and grow service department revenue

Build and maintain strong customer relationships, including resolving concerns and generating new business

Collaborate with recruiting to attract and retain top technician talent

Oversee employee development, training progress, and performance evaluations

Ensure a clean, safe, and well-maintained shop environment

Monitor tools, equipment, and operational readiness

Uphold company standards

Proven leadership experience in a dealership or fleet service environment

Minimum 4+ years of supervisory experience

Strong understanding of heavy-duty truck service operations

Ability to lead teams, drive accountability, and improve performance metrics

Excellent communication skills with customers, employees, and leadership

Highly organized with the ability to manage multiple priorities under pressure

Team-oriented mindset with a focus on employee growth and retention

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 70 years, Truck Country® / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.