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Desktop Support Specialist

Truck Country

Indianapolis, USA

Full-time

Entry

Onsite

Discovered 2 weeks ago

Windows 10Windows ServerActive Directory

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Full Job Posting

Duties and Responsibilities

Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting
Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
Consult with users, identifying and documenting system requirements/specifications
Perform onsite configuration, installation, testing and documentation of network components

Minimum Qualifications

Strong problem solving and troubleshooting skills
Excellent interpersonal and communication skills
Outstanding Customer Service, creating positive experiences in every interaction with users
Prior experience supporting network and PC hardware & software applications including Windows 10, 11 and MS Office/Outlook
Knowledge of Windows Server/Active Directory a plus
Occasional travel throughout Iowa, Wisconsin, Illinois and Minnesota
Bachelor’s degree in Computer Science, CIS, MIS, or 2-year Associates degree and equivalent hands on experience

Truck Country® / Stoops Freightliner-Western Star Offers

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

About Truck Country® / Stoops Freightliner-Western Star: Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Affirmative Action/Equal Opportunity Employer: Qualified women, minorities, and people with disabilities are encouraged to apply.

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