Desktop Support Specialist
Role Overview
Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting
Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
Consult with users, identifying and documenting system requirements/specifications
Perform onsite configuration, installation, testing and documentation of network components
Key Skills for This Role
Full Job Posting
Overview of the position
Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting
Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
Consult with users, identifying and documenting system requirements/specifications
Perform onsite configuration, installation, testing and documentation of network components
Requirements
- Strong problem solving and troubleshooting skills
- Excellent interpersonal and communication skills
- Outstanding Customer Service, creating positive experiences in every interaction with users
- Prior experience supporting network and PC hardware & software applications including Windows 10, 11 and MS Office/Outlook
- Knowledge of Windows Server/Active Directory a plus
- Occasional travel throughout Iowa, Wisconsin, Illinois and Minnesota
- Bachelor’s degree in Computer Science, CIS, MIS, or 2-year Associate’s degree and equivalent hands-on experience
- Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 70 years, Truck Country® / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.
- McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
About Truck Country
Family-owned Midwest truck dealership group selling and servicing new and used medium- and heavy-duty trucks and trailers.
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