Service Desk Technician
Role Overview
Provide technical support and administration for end-user computing, infrastructure, networking, and business applications in office and manufacturing environments.
Resolve complex technical issues, support enterprise technology solutions, lead local initiatives, and maintain reliable IT services.
Serve as a liaison between end users and IT teams. This is an individual contributor role with no direct people-management responsibility.
Key Skills for This Role
Full Job Posting
Role overview
Provide technical support and administration for end-user computing, infrastructure, networking, and business applications in office and manufacturing environments.
Resolve complex technical issues, support enterprise technology solutions, lead local initiatives, and maintain reliable IT services.
Serve as a liaison between end users and IT teams. This is an individual contributor role with no direct people-management responsibility.
Key responsibilities
- Provide advanced support for hardware, software, applications, and IT infrastructure; deliver remote and on-site user support.
- Configure, maintain, and troubleshoot desktop, network, and peripheral technologies.
- Support software deployments, upgrades, and technology implementations.
- Assist with incident response, outage recovery, and system monitoring.
- Liaise with users, business stakeholders, and IT teams; manage hardware and software assets throughout their lifecycle.
- Maintain technical documentation and support records; promote IT standards, processes, and security practices.
- Provide technical guidance and knowledge sharing; coordinate technical activities, lead small projects, and drive service improvements.
Qualifications
- Associate degree, vocational degree, or equivalent experience in IT or a related field is preferred.
- 5–7+ years supporting enterprise IT environments; prior experience working in an MNC is requested.
- Advanced experience with PC hardware, operating systems, and business applications.
- Experience with Microsoft Windows, Active Directory, and Group Policy.
- Working knowledge of TCP/IP, LAN/WAN networking concepts, and infrastructure support.
- Strong troubleshooting, analytical, communication, and customer service skills; able to manage multiple priorities and work independently.
Work setting
- Supports business units and locations through local and remote service delivery; the role covers office and manufacturing environments.
Role characteristics
Individual contributor role with no direct people-management responsibility.
Shares ownership of IT support processes, infrastructure services, and local technology initiatives.
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