Service Designer ( CX )
Key Skills for This Role
Full Job Posting
Skills and qualifications
- Expertise in service design, customer experience enhancement, and digital transformation.
- Strong experience with customer journey mapping and service blueprinting tools, including Miro, Visio, Bizagi, or Lucidchart.
- Knowledge of the Dubai Services Framework, Dubai Model, and Zero Bureaucracy.
- Proven track record enhancing customer journeys in government or large organizations.
- Strong facilitation and stakeholder engagement skills.
- Excellent report writing and visualization abilities.
- Bilingual English and Arabic is preferred.
- Prior UAE government or consulting experience is an advantage.
Responsibilities
- Enhance customer journeys within government or large organizations.
- Apply service design and customer experience practices to support digital transformation.
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