Service Coordinator
Skills
About This Role
AMC Management & Coordination
- Prepare AMC contracts and maintain records.
- Schedule and coordinate technician visits for AMC services.
- Coordinate between customers, technicians, and engineers for service schedule
Service Execution & Documentation
- Submit hard copies of service invoices and third-party certificates to customers post service.
- Maintain accurate service reports and prepare spare part quotations.
Customer Communication & Support
- Address service-related queries from AMC customers.
- Submit invoices via customer portals and follow up on payment status.
- Send statements of account (SOA) and regularly follow up for outstanding payments.
Sales & Quotation Management
- Prepare quotations, generate invoices, and track orders.
- Handle OEM portals to retrieve product details and prepare spare part offers.
- Negotiate payment terms with customers and suppliers.
Procurement & Inventory Management
- Prepare purchase orders and share order acknowledgments with customers.
- Generate Goods Receipt Notes (GRN) upon receipt of materials.
- Monitor and manage spare parts inventory levels.
Logistics & Delivery Coordination
- Coordinate with logistics to ensure timely delivery of spare parts to customers.
Accounts Coordination
- Prepare payment requests and send emails to accounts for cheque processing.
- Share cheque details with suppliers for collection.
- Compile and present payment follow-up reports for monthly reviews.
CRM & System Handling
- Operate the Orion CRM portal to manage daily operations and records efficiently.
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