Service Coordinator

About This Role

AMC Management & Coordination

• Prepare AMC contracts and maintain records.
• Schedule and coordinate technician visits for AMC services.
• Coordinate between customers, technicians, and engineers for service schedule

Service Execution & Documentation

• Submit hard copies of service invoices and third-party certificates to customers post service.
• Maintain accurate service reports and prepare spare part quotations.

Customer Communication & Support

• Address service-related queries from AMC customers.
• Submit invoices via customer portals and follow up on payment status.
• Send statements of account (SOA) and regularly follow up for outstanding payments.

Sales & Quotation Management

• Prepare quotations, generate invoices, and track orders.
• Handle OEM portals to retrieve product details and prepare spare part offers.
• Negotiate payment terms with customers and suppliers.

Procurement & Inventory Management

• Prepare purchase orders and share order acknowledgments with customers.
• Generate Goods Receipt Notes (GRN) upon receipt of materials.
• Monitor and manage spare parts inventory levels.

Logistics & Delivery Coordination

• Coordinate with logistics to ensure timely delivery of spare parts to customers.

Accounts Coordination

• Prepare payment requests and send emails to accounts for cheque processing.
• Share cheque details with suppliers for collection.
• Compile and present payment follow-up reports for monthly reviews.

CRM & System Handling

• Operate the Orion CRM portal to manage daily operations and records efficiently.