Service Coordinator

About This Role

Service coordinator required for a FM company in Dubai.

• Male candidate..

In this role, you will serve as integral part, coordinating administrative activities & handle varied administrative tasks while serving as the primary link between our company and our valued customer. This role demands excellent communication skills, multitasking capabilities, and a customer-centric approach.

Responsibilities :

• Act as a primary point of contact for customer inquiries, requests, and complaints.
• Respond to customer inquiries through various communication channels, including phone, email and chat.
• Schedule and coordinate service appointments.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Build and maintain strong relationships with new and existing clients.
• Organize & Maintain general office files. physical and digital files, manage databases, and perform data entry.
• Maintain accurate records of invoices & contracts.
• Facilitate clear communication between team members, departments, and clients.
• Support daily operations and other tasks as assigned by management.
• Provide administrative support to team members and help resolve issues.
• Prepare letters, reports, and manage correspondence.

Requirements:

• Proven experience as an office administrator or relevant role is required.
• Bachelor’s degree is preferred.
• Outstanding communication and interpersonal abilities are a must for this role.
• Excellent organizational skills with the ability to multi-task, prioritize, and manage time effectively.
• Proficiency in MS Office Suite, including Excel, Word, and PowerPoint applications.
• Customer service orientation and negotiation skills are highly valued.
• Attention to detail and problem-solving skills are essential for success.
• Strong written and oral communication skills.
• Problem-solving attitude with an eye for detail.
• Customer orientation and ability to adapt/respond to different types of characters.

Pay: AED1,500.00 - AED1,750.00 per hour

Work Location: In person