Customer Service Coordinator - Offshore Energies MENA

About This Role

How will you CONTRIBUTE and GROW?

The main responsibilities within this role are to manage the customer requests, purchase orders and queries received via email telephone calls and other channels for the Offshore Energies business, in the MENA region.

The aim is to be as proactive and efficient as possible, solving the customer demands and queries in a timely professional manner whilst delivering the best service possible at all times to reach an optimal customer satisfaction with respect to the AL policies and procedures.

• First point of contact with clients and global Business Development Managers
• Providing quotation to meet customer requests
• Process sales orders
• Assist with all business operational activities
• Provide excellent service and maintain good relations with all customers
• Participate in team meetings as required, including UK and Regional for all Offshore Energies activities
• Manage logistics to meet customer requirements
• Source quotes from freight companies to ensure competitive offers are received
• Implement efficiencies across the Offshore Energies business in regards to freight logistics
• Assist in the creation of freight related documentation
• Participate in continuous improvement initiatives as required
• Provide administrative support for all contracts
• Maintain accurate records for all invoices, payments and customer documentation
• Assist with the month end process, ensuring procurement costs are accounted for in the ERP system.
• Participate in month end process and ensure month end billing is completed on time
• Participate in credit collection process along with the credit control department

___________________Are you a MATCH?

• Excellent communication skills in English, Arabic is a plus
• Team player
• Task oriented and focused on delivering results
• Strong time management skills
• Ability to manage competing priorities in a fast paced environment
• Confident with the operation of Google Office applications
• Comfortable working independently and as part of a small established team
• Residency in Qatar, UAE or KSA is preferred

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.