Service Coordinator (Store Supervisor)

About This Role

Service Coordinator (Store Supervisor)

We are looking for an experienced Store Supervisor to supervise the single dark store operation and plan complete operations of a dark store.

📍 Candidates must be based in the UAE.

⏱️ Immediate joiners preferred.

🔹 Roles and Responsibilities:

• As the Store Supervisor, you will oversee daily store operations, lead the team, ensure inventory accuracy, and maintain high-quality order fulfillment performance.
• Manage day-to-day store operations: inbound/outbound activities, quality checks, replenishment, cycle counts, and Pick–Pack–Ship flow.
• Lead and supervise the store team (Pickers & Shift Leads), ensuring productivity, accuracy, and adherence to SOPs.
• Ensure proper inventory management, stock accuracy, and timely issue resolution.
• Oversee order processing to guarantee fast, accurate customer deliveries.
• Enforce compliance with packaging standards, safety guidelines, and operational tools.
• Plan shift schedules, support team training, and maintain clear communication within the store.
• Monitor store KPIs and drive continuous operational improvements
• Build a positive, collaborative, and high-performance team culture.

🔹 Requirements:

• 3–4 years of experience in dark store operations, warehouse, retail, FMCG, Q-commerce
• Proven leadership experience managing teams.
• Strong skills in inventory control, order fulfillment, and store operations.
• Effective communication and problem-solving abilities.
• Flexibility in work location across the UAE.
• Physically fit to support store operations when required.
• Candidates must be based in the UAE.
• Immediate joiners only.