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Service Advisor (Tagalog Speaker)

Royal Swiss Auto Services
Dubai, UAE
fulltime
Mid-Senior
3 days ago
Strategic PlanningMarket AnalysisFinancial ModelingBusiness DevelopmentStakeholder ManagementConsulting
Free

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Job Summary

We are seeking a customer-focused and sales-oriented Service Advisor with excellent communication skills in **Tagalog and English**.

The ideal candidate will act as the primary point of contact for customers, ensuring exceptional service experience while promoting automotive repair and maintenance services to achieve business objectives.

Key Responsibilities

  • Greet customers and understand their vehicle service and repair requirements.
  • Prepare repair orders and explain recommended services, costs, and timelines.
  • Provide outstanding customer service throughout the service process.
  • Coordinate with technicians and workshop staff to ensure timely completion of work.
  • Conduct vehicle walk-arounds and identify additional service opportunities.
  • Upsell and promote maintenance packages, repairs, and value-added services.
  • Follow up with customers regarding service status, approvals, and vehicle delivery.
  • Handle customer inquiries, complaints, and feedback professionally.
  • Maintain accurate service records and documentation.
  • Ensure achievement of customer satisfaction and sales targets.
  • Build and maintain long-term customer relationships.
  • Comply with company policies, procedures, and safety standards.

Requirements

  • Diploma or Bachelor's degree in a relevant field.
  • Minimum 2–3 years of experience as a Service Advisor in the automotive industry.
  • Strong customer service and relationship management skills.
  • Proven sales and upselling abilities.
  • Fluency in **Tagalog and English**; Arabic is an advantage.
  • Good knowledge of automotive maintenance and repair processes.
  • Proficient in Microsoft Office and service management systems.
  • Excellent communication, negotiation, and problem-solving skills.
  • Willingness to work in any Emirate within the UAE.

Application Question(S)

  • Can you speak Tagalog?
  • Willing to relocate anywhere in UAE?

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