Service Advisor (Mercedes & European cars)
Skills
About This Role
Overview
- Welcome customers and record vehicle complaints accurately
- Open and manage job cards with proper details
- Coordinate with technicians on diagnosis, repair progress, and completion timelines
- Prepare and explain repair estimates and recommendations clearly
- Obtain customer approval before work begins
- Follow up on pending approvals, parts status, and ongoing jobs
- Keep customers updated through WhatsApp, phone, and direct communication
- Support workshop scheduling and service flow
- Assist with invoicing, final delivery, and vehicle handover
- Maintain clear records of jobs, approvals, and customer communication
- Handle customer concerns professionally and maintain service quality standards
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