Personal Banking Service Advisor-UAEN only( Abu Dhabi )
Skills
About This Role
Job Description
We are looking for a
customer‑centric Personal Banking Service Advisor
to join our Retail Banking branches.
This role focuses on delivering
exceptional service to walk‑in customers
, handling day‑to‑day banking requests, and building
long‑term customer relationships
, while supporting
measured sales and cross‑sell objectives (50% PBA target)
in line with bank policies and
Sharia guidelines
.
Customer Service
- Deliver high‑quality service to walk‑in personal banking customers
- Handle customer inquiries, complaints, after‑sales transactions, and service requests
- Provide accurate information and advice on asset, liability, and fee‑based products
- Ensure complete and correct documentation for all applications and requests
- Maintain strong customer relationships and support customer retention
Sales & Relationship Management
- Identify customer needs and proactively recommend suitable banking products
- Support branch sales objectives through cross‑selling and upselling opportunities
- Follow up on campaign leads and refer potential customers to relevant banking segments
- Promote additional products to increase customer product holding ratio
Compliance & Controls
- Ensure strict adherence to bank policies, procedures, and Sharia guidelines
- Maintain accurate records and keep systems updated with customer information
- Ensure timely, error‑free processing of customer requests
- Safeguard confidential documents and negotiable instruments at all times
Key Performance Indicators
- Customer satisfaction and complaint resolution
- Service turnaround time and accuracy
- Sales and cross‑sell achievements
- Compliance, audit, and documentation quality
• High School / University Graduate (preferred)
- Strong proficiency in English
Experience
- Minimum 2 years’ experience in customer service or sales
- Experience in banking or financial services preferred
- Proven performance in customer handling and service delivery
Skills & Competencies
- Excellent interpersonal and communication skills
- Customer‑focused mindset with a positive service attitude
- High attention to detail and ability to work under pressure
- Sales awareness and ability to identify cross‑sell opportunities
What We Offer
- Competitive salary package
- Strong emphasis on work‑life balance and employee wellbeing
- World‑class Learning & Development platform and career growth opportunities
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
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