Arabic Speaking Customer Service Advisor
Skills
About This Role
Overview
- Roles & Responsibilities – Arabic Speaking Customer Service Advisor
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries and resolve complaints efficiently in both Arabic and English.
- Provide accurate information regarding products, services, policies, and procedures.
- Deliver excellent customer support through phone calls, email, and chat platforms.
- Resolve customer queries promptly while ensuring high customer satisfaction.
- Escalate complex issues to the relevant departments when necessary.
- Maintain accurate records of customer interactions and follow-up activities in the system.
- Support customers through live chat and other digital communication channels.
- Ensure timely responses and maintain service quality standards.
- Build and maintain positive relationships with customers through effective communication and problem-solving skills.
- Coordinate with internal teams to ensure smooth issue resolution.
- Meet daily productivity, quality, and customer satisfaction targets.
- Fluency in Arabic and English (spoken and written) is mandatory.
- Previous experience in customer service, call center, or chat support roles.
- Strong communication and interpersonal skills.
- Ability to handle customer complaints professionally and patiently.
- Experience using CRM systems and chat support platforms.
- Good typing speed and multitasking abilities.
- Pay: AED3,000.00 - AED3,500.00 per month
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