Service Advisor

About This Role

Job Purpose

dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.

As a Service Advisor, you will operate the dTS Maintenance Control Centre (MCC) and Service Desk activities providing airside technical support to meet internal and external customer requirements in a professional manner. Ensures reported maintenance faults/ service requests are prioritised and addressed in a timely manner thus avoiding / minimizing aircrafts delays due to any equipment downtime.

In this role, you will;

• Monitor the activities of the ramp breakdown team to ensure that the equipment and manpower is being optimally utilised and the team records details of work done, parts used, time taken and work status updates to enable accurate reporting.
• Effectively utilise available systems (VTMS, MMS, ICRS, deBI) to manage day to day operations and generate operational reports.
• Support Service Delivery officer (SDO) in managing day to day manpower, allocation, leave planning and overtime.
• Be the first point of contact for customer calls (internal & external) reporting any maintenance faults/ service request on equipment and vehicles maintained by the technical services workshop.
• Be the point of contact, responsible for assigning task to relevant workshop groups, collect and relay required information to satisfy customer queries, thus providing excellent customer service.
• Leads Entry/Exit gate staff and ensure that the asset movement are properly captured and relevant systems are updated as per the standard process.
• Leads Entry/ Exit gate staff to conduct the preliminary inspection of equipment delivered to workshop for maintenance /repair and initiate Vehicle Movement Tag process.
• Utilise the GSE Telematics Airport Map to monitor the Ground Support Equipment status and update any status changes on receipt of relevant information.
• Liaise with the Ancillary Services Team regarding adhoc washing and refuelling requests from internal and external customers.
• Answer all customer calls coming into the MCC, advising and directing them accordingly.

Qualification

To be considered for this role, you must meet the below;

• Vocational or Diploma (12+2 or equivalent)
• Experience in maintenance and repair roles in a medium size repair and maintenance organisation.
• Fluent written and spoken English is essential
• Good communication and people skills.
• Knowledge of ramp operations especially ground support equipment usage
• Knowledge of maintenance practices and procedures
• Knowledge of Microsoft Office packages
• Experience in work-order management using a maintenance management system
• Experience in a customer facing role would be an advantage

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers