Personal Banking Service Advisor ( Al Ain ) - UAEN only

About This Role

Job Description JOB DESCRIPTION We are looking for a customer‑centric Personal Banking Service Advisor to join our Retail Banking branches. This role focuses on delivering exceptional service to walk‑in customers , handling day‑to‑day banking requests, and building long‑term customer relationships , while supporting measured sales and cross‑sell objectives (50% PBA target) in line with bank policies and Sharia guidelines .

Key Responsibilities Customer Service

• Deliver high‑quality service to walk‑in personal banking customers
• Handle customer inquiries, complaints, after‑sales transactions, and service requests
• Provide accurate information and advice on asset, liability, and fee‑based products
• Ensure complete and correct documentation for all applications and requests
• Maintain strong customer relationships and support customer retention

Sales & Relationship Management

• Identify customer needs and proactively recommend suitable banking products
• Support branch sales objectives through cross‑selling and upselling opportunities
• Follow up on campaign leads and refer potential customers to relevant banking segments
• Promote additional products to increase customer product holding ratio

Compliance & Controls

• Ensure strict adherence to bank policies, procedures, and Sharia guidelines
• Maintain accurate records and keep systems updated with customer information
• Ensure timely, error‑free processing of customer requests
• Safeguard confidential documents and negotiable instruments at all times

Key Performance Indicators

• Customer satisfaction and complaint resolution
• Service turnaround time and accuracy
• Sales and cross‑sell achievements
• Compliance, audit, and documentation quality

Candidate Profile Education

• High School / University Graduate (preferred)
• Strong proficiency in English

Experience

• Minimum 2 years’ experience in customer service or sales
• Experience in banking or financial services preferred
• Proven performance in customer handling and service delivery

Skills & Competencies

• Excellent interpersonal and communication skills
• Customer‑focused mindset with a positive service attitude
• High attention to detail and ability to work under pressure
• Sales awareness and ability to identify cross‑sell opportunities

What We Offer

• Competitive salary package
• Strong emphasis on work‑life balance and employee wellbeing
• World‑class Learning & Development platform and career growth opportunities
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees