Service Advisor
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Key skills for this role
About the Role
We are seeking a customer focused and experienced Service Advisor to act as the primary point of contact between customers and the workshop.
Key Skills for This Role
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Job Summary
We are seeking a customer focused and experienced Service Advisor to act as the primary point of contact between customers and the workshop.
The successful candidate will be responsible for understanding customer requirements, coordinating with technicians, providing accurate repair estimates, ensuring timely vehicle delivery, and maintaining high levels of customer satisfaction throughout the service process.
Key Responsibilities
- Greet customers professionally and understand their vehicle concerns and service requirements.
- Prepare repair orders and accurately document customer complaints and vehicle conditions.
- Coordinate with workshop technicians to diagnose issues and determine required repairs.
- Provide customers with repair estimates, timelines, and service recommendations.
- Obtain customer approval before carrying out additional repairs or services.
- Monitor job progress and proactively update customers on repair status.
- Ensure all warranty and service contract procedures are followed correctly.
- Prepare invoices, explain completed work, and arrange vehicle handover.
- Promote value added services, maintenance packages, and genuine parts when appropriate.
- Handle customer complaints professionally and ensure prompt resolution.
- Maintain accurate customer and vehicle records in the Dealer Management System (DMS).
- Achieve customer satisfaction and retention targets while supporting workshop productivity.
Requirements
- Minimum 2 to 5 years of experience as a Service Advisor in an automotive dealership or service center.
- Strong knowledge of automotive systems, maintenance, and repair processes.
- Excellent communication, customer service, and interpersonal skills.
- Ability to explain technical information in a clear and professional manner.
- Experience using DMS or workshop management systems.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office applications.
- Valid UAE driving license preferred.
- Pay: AED5,000.00 - AED5,500.00 per month
Experience
- dealership workshop: 2 years (Required)
Language
- Arabic (Required)
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