Service Advisor | Al- Futtaim Automotive | CJDR

About This Role

Job Requisition ID: 176867

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role We are looking for a customer focused Service Advisor to join our Service/Bodyshop team across the UAE. In this role, you will be the key link between our customers and the workshop—ensuring every customer receives prompt attention, accurate job assessment, and a smooth service experience from vehicle drop off to delivery. You will play a crucial part in achieving service revenue targets and maintaining high standards of customer satisfaction.

What You Will Do

• Welcome customers promptly and professionally, ensuring all concerns and service needs are clearly captured.
• Prepare accurate repair orders and provide clear job explanations and cost estimates.
• Coordinate with the workshop team, monitor job progress, and obtain customer approvals for additional work.
• Communicate proactively regarding delays, status updates, and completion timings.
• Conduct active delivery by explaining completed work and invoices before handing over the vehicle.
• Promote valued services to support service revenue targets.
• Uphold dealership standards through continuous learning, certification, and skill assessments.

Required Skills To Be Successful

• 3–5 years of automotive dealership experience, with at least 3 years specifically as a Service Advisor.
• Diploma or bachelor’s degree in Automobile or Mechanical Engineering.
• Solid understanding of automotive service processes within a dealership environment.
• Strong customer handling and communication skills.

About The Team You will be part of a high performing Service team dedicated to delivering exceptional customer experiences and achieving monthly service and sales revenue targets. The team works closely with Service Supervisors and Managers and is driven by collaboration, professionalism, and continuous improvement. You will also be involved in dealer clinic activities to ensure optimal performance scores and alignment with principal brand standards.

What Equips You For The Role

• Strong technical understanding of vehicle systems and service operations.
• Demonstrated commitment to teamwork, responsibility, and cultural sensitivity.
• Enthusiasm for learning, growth, and completing brand/dealer certifications.
• Ability to empathize, listen actively, and clarify customer concerns.
• Ability to work effectively across teams to ensure timely delivery service.
• Commitment to maintaining high customer satisfaction and service quality standards.
• Proficiency in MS Office and ERP systems.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Additional Internal Information:

• Reports to: Reception Supervisor
• Band: E

Note:- You must have been an Al-Futtaim employee for at least 18 months in order to be considered.

You must inform your HRBP in confidence of your application.

Please note that this vacancy may be advertised externally in the next week so apply without delay.