Senior Workplace Proposition Manager
Role Overview
The Senior Workplace Proposition Manager reports to the Marketing Transformation Director (Workplace and Customer).
The Customer and Workplace Proposition function builds propositions for EBCs, employers, and customers and manages Master Trust technical elements and customer service experience.
The role leads innovation and concept development for Aegon UK Workplace ARC products and services.
Key Skills for This Role
Full Job Posting
Role overview
The Senior Workplace Proposition Manager reports to the Marketing Transformation Director (Workplace and Customer).
The Customer and Workplace Proposition function builds propositions for EBCs, employers, and customers and manages Master Trust technical elements and customer service experience.
The role leads innovation and concept development for Aegon UK Workplace ARC products and services.
Location and working model
- The position is based in Edinburgh.
- The hybrid model requires colleagues to work in the office at least 40% of their time.
Salary
- The stated salary range is £58,480 to £87,720, depending on experience; no pay cadence is specified.
Key responsibilities
- Develop proposition changes for innovation, competitive response, regulatory changes, and wider market developments, considering customer needs and commercial strategy.
- Own detailed proposition specifications and plans, contribute to channel architecture, facilitate workshops, and answer proposition questions.
- Coordinate customer research and analysis with Customer Experience and Insight.
- Create cross-functional go-to-market plans and support pilots and prototypes, including related business-case development.
- Embed product development, review, risk-management, and control frameworks.
- Coordinate marketing promotion and support, provide accurate information and data, and report on product implementation and success.
- Support partner relationships and provide Workplace ARC expertise for pitches and market and member communications.
Experience and knowledge
- Proven proposition-delivery record and strong understanding of the workplace market and products.
- Knowledge of Consumer Duty and its impact on marketing and customers.
- Knowledge of UK financial-services regulation as it applies to customer conduct, financial promotions, and product governance.
- Experience developing and maintaining products and services, including experience in financial services.
Capabilities
- Ability to assess complex problems, use judgement, and deliver innovative and creative solutions.
- Confidence constructively challenging requirements and creative proposals and developing detailed business cases.
- Proven creative thinking and problem-solving skills.
About Aegon
Aegon provides pensions, savings, and investment services and describes its purpose as helping people live their best lives.
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