Senior Specialist Player Experience

Role grade: Senior Specialist (5)

Job Purpose

Duties And Responsibilities

• Lead practical on-site coordination for player hospitality, transportation, arrivals, accreditation, lounges, practice environments, and issue resolution during live events.
• Conduct operational assessments of player-facing environments to ensure esports-specific needs and title ecosystem requirements are properly addressed.
• Support player logistics planning and execution across international participants, teams, and stakeholders.
• Act as a first-line operational support for player concerns, troubleshooting issues in real time during events and activations.
• Coordinate closely with internal and external stakeholders to ensure readiness of all player-facing operational elements.
• Monitor ecosystem trends, player expectations, and title-specific operational requirements, providing practical updates and recommendations to the line manager.
• Maintain high responsiveness and flexibility in fast-changing live event environments across multiple game ecosystems.

Education and Experience

• Bachelor’s degree in Business, Sports Management, Communications, Marketing, or a related field.
• 4+ years in esports, team relations, and player operations.

Experience

Knowledge, Skills, and Abilities

• Good understanding of esports ecosystems, player expectations, and live event operations.
• Experience coordinating with multiple stakeholders in fast-paced environments.
• Strong organizational and operational coordination skills with attention to detail.
• Service-oriented and hospitality-driven mindset with strong interpersonal skills.
• Ability to handle multiple priorities and adapt quickly during live event operations.
• Comfortable working across regions, cultures, and time zones.
• Strong problem-solving skills and ability to remain calm under pressure.
• Familiarity with operational reporting, feedback collection, and process improvement practices.
• Prior experience of working in KSA.
• Fluent in Arabic and English.

Benefits

• Relocation support
• Transportation allowance
• Competitive compensation
• Housing allowance
• VIP medical insurance
• Opportunity to work on a new exciting project with a group of passionate professionals. You will get the freedom to excel and make a real impact
• Diversity disclaimer
• Our mission is to build a diverse organization where our members, regardless of background or identity, have a sense of belonging.
• We genuinely believe that thanks to creating a collaborative environment where different perspectives are valued, we can achieve more.
• Together, we want to reshape the boundaries of what is achievable in the esports domain.