Senior Specialist - Business Systems and Solutions
Skills
About This Role
SAP SD Configuration and Optimization
- Support solution design and do the configuration of end-to-end SAP SD processes of goods and services including Make-to-Stock, Make-to-Order, Third-Party Sales, Intercompany and Intra-company transactions in trading and wholesale organization perspective.
- Set up pricing procedures, promotions, rebates, and billing plans for diverse business models
- Implement and support standard and custom sales order types, delivery processing, and invoicing including customer return and full or partial rejections at delivery.
- Support designing the interfaces for customer master data, pricing agreements, customer credit management, and payment processing (Including customer advance)
- Collaborate and support solution design, process automation and integration of B2B Marketplace, WMS and other systems with SAP S/4 HANA to drive the touchless best in class supply chain end-to-end business processes to optimize business operation.
- Collaborate and support solution design, configuration of batch jobs, forward and backward scheduling based on material availability to automate the delivery creation within a specific horizon as per customer requested delivery.
- Support solution design and configuration in collaboration with other functions for customer credit control, sales orders approval workflow, output form design etc. but not limited too.
Project Management and Implementation
- Support the end-to-end technical implementation of SAP SD projects, including configuration, customization, testing, and go-live phases
- Support the solution design and implementation of system enhancements and upgrades to improve functionality and align with evolving business requirements.
Technical Support and Troubleshooting
- Provide advanced technical support for SAP SD issues, performing troubleshooting, and collaborating with cross-functional IT teams to address challenges
- Conduct root-cause analysis to identify issues, implement corrective actions, and ensure system performance and stability within the SAP SD module.
Business Process Improvement
- Collaborate with various supply chain business functions such as sales, order management, purchasing, and logistics teams to streamline business processes
- Identify and implement best practices within the SAP SD module to enhance supply chain efficiency and support continuous improvement.
Stakeholder and Vendor Management
- Engage with internal stakeholders to understand SAP SD requirements, address concerns, and propose solutions that align with business objectives
- Coordinate with SAP vendors and third-party consultants for module implementations, upgrades, and ongoing technical support.
- Training and Documentation
- Develop comprehensive training materials and deliver end-user training on SAP SD functionalities to ensure effective knowledge transfer and system use
- Create and maintain functional & technical documentation, including configuration guides, troubleshooting manuals, and process flow diagrams for business processes.
User Support and Compliance
- Provide expert user support, addressing SD system issues, conducting training, and promoting effective utilization of applications
- Ensure compliance with internal policies and industry regulations, maintaining data security and integrity within SAP SD processes.
Strategic Systems Planning
- Support and contribute to roadmap planning for future SAP enhancement and automation of order to cash and dependent processes in alignment with organizations business objectives.
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