Senior Specialist - Business Systems and Solutions

Company: Red Sea Coastal Trading Company

Job Purpose

SAP SD Configuration and Optimization

• Support solution design and do the configuration of end-to-end SAP SD processes of goods and services including Make-to-Stock, Make-to-Order, Third-Party Sales, Intercompany and Intra-company transactions in trading and wholesale organization perspective.
• Set up pricing procedures, promotions, rebates, and billing plans for diverse business models
• Implement and support standard and custom sales order types, delivery processing, and invoicing including customer return and full or partial rejections at delivery.
• Support designing the interfaces for customer master data, pricing agreements, customer credit management, and payment processing (Including customer advance)
• Collaborate and support solution design, process automation and integration of B2B Marketplace, WMS and other systems with SAP S/4 HANA to drive the touchless best in class supply chain end-to-end business processes to optimize business operation.
• Collaborate and support solution design, configuration of batch jobs, forward and backward scheduling based on material availability to automate the delivery creation within a specific horizon as per customer requested delivery.
• Support solution design and configuration in collaboration with other functions for customer credit control, sales orders approval workflow, output form design etc. but not limited too.

Project Management and Implementation

• Support the end-to-end technical implementation of SAP SD projects, including configuration, customization, testing, and go-live phases
• Support the solution design and implementation of system enhancements and upgrades to improve functionality and align with evolving business requirements.

Technical Support and Troubleshooting

• Provide advanced technical support for SAP SD issues, performing troubleshooting, and collaborating with cross-functional IT teams to address challenges
• Conduct root-cause analysis to identify issues, implement corrective actions, and ensure system performance and stability within the SAP SD module.

Business Process Improvement

• Collaborate with various supply chain business functions such as sales, order management, purchasing, and logistics teams to streamline business processes
• Identify and implement best practices within the SAP SD module to enhance supply chain efficiency and support continuous improvement.

Stakeholder and Vendor Management

• Engage with internal stakeholders to understand SAP SD requirements, address concerns, and propose solutions that align with business objectives
• Coordinate with SAP vendors and third-party consultants for module implementations, upgrades, and ongoing technical support.
• Training and Documentation
• Develop comprehensive training materials and deliver end-user training on SAP SD functionalities to ensure effective knowledge transfer and system use
• Create and maintain functional & technical documentation, including configuration guides, troubleshooting manuals, and process flow diagrams for business processes.

User Support and Compliance

• Provide expert user support, addressing SD system issues, conducting training, and promoting effective utilization of applications
• Ensure compliance with internal policies and industry regulations, maintaining data security and integrity within SAP SD processes.

Strategic Systems Planning

• Support and contribute to roadmap planning for future SAP enhancement and automation of order to cash and dependent processes in alignment with organizations business objectives.

Job Requirements

• Bachelor’s degree in information technology, Computer Science, Business, software engineering, management sciences, supply chain management or business, master’s degree is a plus.
• Minimum of 5 years of experience working in SAP SD, with proven technical expertise in SAP configurations, implementations, and customizations, preferably within the supply chain or logistics sector.
• SAP SD Certification is highly preferred
• Proven record of working in projects management methodology and supporting the SAP SD-related initiatives
• Experience with SAP S/4HANA and integration with other SAP modules (e.g., Marketplace, MM, WMS, FICO) is highly desirable