Senior Specialist, Continuous Improvement

About Pacific Blue Cross

Benefits and schedule

• Flexible weekday schedule of seven hours per day, 35 hours per week; vacation starts at three weeks annually.
• Hybrid work environment combining office and home days.
• Benefits include employer-paid health, dental, and life premiums, pension contributions after one year, and an education allowance up to CAD 1,000 per calendar year.
• Onsite gym, cafeteria, and access to virtual doctors and counsellors through the employee assistance program.

Position overview

Compensation

• The posting states pay is at hourly rates and lists CAD 6,343 per month at start, progressing to CAD 7,572 per month, with equivalent annual figures of CAD 76,116 and CAD 90,864.

Portfolio architecture and value realization

• Establish and scale enterprise improvement frameworks, tools, templates, and future-state process mapping protocols.
• Partner with ePMO and business leaders to prioritize operational issues and build transformation backlogs.
• Set baseline metrics, track error rates or cycle times, and measure realized benefits.
• Lead complex, end-to-end cross-functional initiatives across value streams such as Claims, Product, and Group Services.

Operational integration and enablement

• Embed improvements into day-to-day operations without disrupting core delivery.
• Collaborate with Claims, Group Services, Human Resources, and other departments to secure frontline support.
• Create accessible training documentation and release notes for technical automations and process changes.
• Coordinate stakeholder impact analysis, communications, and training readiness with Change Management.

Governance and stakeholder relations

• Use knowledge of ACES and AdjudiCare to safeguard data integrity during legacy system modernization or retirement.
• Resolve cross-functional friction, roadblocks, and complex dependencies where improvement initiatives intersect with legacy workflows.
• Ensure compliance with policies, standards, and system constraints while protecting institutional knowledge and operational security.

Qualifications

• Bachelor’s degree in business administration, operations management, finance, engineering, or a related field.
• At least five years of progressive experience leading large-scale continuous improvement, Lean, or business transformation initiatives in a complex environment.
• Intermediate proficiency with Excel, PowerPoint, and Word.
• Training or practical certification in continuous improvement methods, such as Lean, Six Sigma, value stream mapping, or root cause analysis.
• Familiarity with insurance, benefits administration, or health-delivery systems; ACES and AdjudiCare experience is an asset.
• Familiarity with automation, workflow management, dashboards, system configuration, and technical troubleshooting.
• Strong analytical, consultative, interpersonal, adaptable, and accountable approach.