Senior Service Representative-Cooling

Overview

Responsibilities

• Ensure compliance with safety regulations, company policies, and industry standards.
• Carry out site activities including startup, repair, preventive maintenance, and field modifications of HVAC equipment.
• Support and work on liquid cooling systems, including maintenance, troubleshooting, and optimization.
• Handle complex technical issues and resolve escalated service cases independently.
• Provide technical support and guidance to junior engineers and technicians within the team.
• Collaborate with the regional quality and factory teams on escalated cases and root cause analysis reports.
• Diagnose faults and perform corrective actions to minimize downtime and ensure system reliability.
• Provide technical support to on-site project managers during major project execution, including coordination, site meetings, and implementation activities to ensure smooth project delivery.
• Collaborate with cross-functional teams to ensure the efficient operation and maintenance of critical facilities. Drive continuous business improvement initiatives and provide expert consultation on cooling systems to optimize performance and reliability.
• Ensure the accurate preparation, validation, and maintenance of all service-related technical documentation, including service reports, preventive maintenance records, commissioning/startup data, and escalation case records.
• Provide high-level customer support and maintain strong client relationships.
• Participate in continuous training and development programs (field and classroom).
• Travel within the region or across the country to support customer requirements

Qualifications

• Diploma or Associate Degree in Mechanical Engineering with specialization in HVAC systems
• 10+ years of field service repair and customer service experience in HVAC systems
• Schneider Electric experience is preferred.
• Strong knowledge of data center HVAC systems, components, and operations
• Safe driving and vehicle operation skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals.
• Ability to write service reports, correspondence, and procedures; effectively present information and respond to customer questions.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and people skills
• Ability to work independently and as part of a team.
• Looking to make an IMPACT with your career?
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• Become an IMPACT Maker with Schneider Electric – apply today!
• €40 billion global revenue
• +9% organic growth
• 150 000+ employees in 100+ countries
• You must submit an online application to be considered for any position with us.
• This position will be posted until filled.
• *Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
• We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
• We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.*
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• Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
• You can find out more about our Trust Charter here*
• *Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.*