Senior ServiceNow Solution Architect
Skills
About This Role
Key Responsibilities
- Define and own the end-to-end architecture for the ServiceNow platform.
- Establish enterprise-wide standards, design patterns, and architectural guardrails.
- Provide governance across ITSM, ITOM, ITAM, SecOps, HRSD, Workplace Service Delivery, and AI.
- Lead Architecture Review Boards and support Agile Release Trains.
- Design integrated solutions across multiple ServiceNow modules.
- Define enterprise-wide data strategies and drive CSDM adoption.
- Develop and evolve the ServiceNow platform roadmap.
- Architect integrations with SAP, HR, Finance, and Security platforms.
- Define API strategies using REST, SOAP, and event-driven architecture.
- Provide architectural guidance during PI Planning and define architectural runway.
- Ensure compliance with UAE regulatory requirements and enterprise security policies.
- Serve as a trusted advisor to senior stakeholders and mentor architecture teams.
Technical Requirements
- Deep expertise in ITSM, ITOM, ITAM (HAM Pro/SAM Pro), SecOps, HRSD, WSD, ServiceNow AI/GenAI, App Engine, and CSDM.
- Strong CMDB and CSDM architecture experience.
- Integration architecture using REST, SOAP, and event-driven approaches.
- CI/CD strategy, development standards, and release governance.
- Instance strategy and upgrade management.
- Responsible AI implementation in enterprise workflows.
Key Competencies
- Enterprise architectural thinking
- Governance and Design Authority leadership
- Multi-domain solution design
- Strong stakeholder influence and communication
Success Measures
- Cohesive architecture across all ServiceNow domains.
- Successful adoption of multi-module ServiceNow capabilities.
- Strong alignment between business objectives and platform capabilities
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