Senior Service Advisor
Skills
About This Role
Overview
We are looking for a **technically strong and customer-focused Service Advisor cum Supervisor** to join our team.
The ideal candidate will have hands-on experience in handling premium multibrand vehicles while also overseeing service operations and managing client relationships.
Key Responsibilities
- Act as the **primary point of contact** for customers, ensuring exceptional service experience
- Handle **vehicle intake, diagnosis discussion, and job card preparation**
- Coordinate with workshop technicians to ensure **accurate and timely repairs**
- Manage **customer approvals, estimates, and follow-ups**
- Build and maintain a **strong client portfolio**, ensuring repeat business and long-term relationships
- Supervise daily workshop activities and ensure **smooth workflow and productivity**
- Ensure **quality control and final inspection** before vehicle delivery
- Address customer concerns professionally and ensure **high satisfaction levels**
- Understand and contribute to the **overall performance and profitability** of the service center
Requirements
- Minimum **4–7 years of experience** in a **premium multibrand automotive workshop**
- Strong **technical knowledge** of luxury and high-end vehicles
- Experience in **handling approvals, quotations, and customer negotiations**
- Ability to manage both **operational and customer-facing responsibilities**
- Excellent communication and interpersonal skills
- Proven ability to **build client relationships and manage portfolios**
- Leadership mindset with the ability to **supervise and guide a team**
Job Type: Full-time
Pay: AED6,000.00 - AED8,000.00 per month
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