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Senior Salesforce Functional Lead

UST
Toronto, CAN
Full-time
Mid-Senior
Onsite
CAD 104,000–CAD 130,000
Discovered 2 weeks ago
SalesforceSalesforce Financial Services CloudRequirements gathering and refinementBanking workflowsFinancial servicesFinancial compliance

Full Job Posting

Role overview

Senior Salesforce Functional Lead serving as a bridge between business stakeholders and technical delivery teams.

Supports a large Salesforce CRM platform in a regulated financial-services environment.

Business engagement and solutioning

  • Collaborate with stakeholders across Retail, Commercial, Advice Centre, Operations, Risk and Compliance, and Private Banking to understand processes and user journeys.
  • Lead discovery sessions, workshops, and walkthroughs; translate business needs into functional requirements and epics.
  • Apply Salesforce Financial Services Cloud best practices and configure demo-environment proofs of concept.
  • Present solutions involving custom components to the architectural design review board.

Delivery and improvement

  • Guide functional designers in creating actionable developer user stories from requirements and solution specifications.
  • Manage and prioritize the backlog with product owners and technical leads based on business impact.
  • Define KPIs, success metrics, and acceptance criteria tied to business value.
  • Identify process improvements, reduce manual handoffs, introduce automation, and advise on change management and training content.

Qualifications

  • Relevant college, university, or postgraduate degree in engineering or related education.
  • 5+ years as a Salesforce Functional Lead and 3+ years in the financial industry.
  • Proven Salesforce delivery at scale in a highly regulated enterprise environment.
  • Deep knowledge of banking workflows, customer and product lifecycle, and financial compliance.
  • Strong Salesforce Financial Services Cloud experience, including integration with core banking systems and data lakes.
  • Ability to lead cross-functional conversations with executives, senior leaders, and technical teams.
  • Experience with Agile delivery, Jira, Confluence, and enterprise DevOps pipelines.

Compensation

  • The posting lists a compensation range of CAD 104,000–CAD 130,000 and says compensation can vary by factors including location, role, skills, education, and experience.

Benefits

  • The posting describes paid vacation, sick leave, holidays, bereavement and jury-duty leave, and supplemental healthcare and insurance eligibility for applicable Canadian employees.

About UST

UST describes itself as a technology company with more than 29,000 employees across over 30 countries.

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