Senior Salesforce Developer

Key Responsibilities

• Design, develop, test, and deploy customized solutions on the Salesforce platform with a primary focus on Service Cloud
• Build, configure, and deploy Agentforce Service Agent solutions — topics, actions, prompt templates, and grounding — to automate and enhance customer service workflows
• Develop Apex classes, triggers, Lightning Web Components (LWC), Flows, and integrations to support business requirements
• Collaborate with business stakeholders, product owners, and BA to gather requirements and translate them into technical designs
• Participate in solution design discussions, providing recommendations on best practices and scalable architecture
• Troubleshoot, debug, and optimize existing Service Cloud and Agentforce implementations
• Ensure code quality through unit testing, code reviews, and adherence to Salesforce development best practices (Design Pattern principles, bulkification, governor limit management)
• Support integrations between Salesforce and third-party systems (REST/SOAP APIs, middleware)
• Stay current with Salesforce releases and proactively recommend adoption of new features, especially within the Agentforce and Data Cloud ecosystem
• Document technical designs, configurations, and processes for knowledge sharing
• Must-Have Skills
• 4–5 years of overall Salesforce development experience
• Strong, demonstrable expertise in Service Cloud (Case Management, Omni-Channel, Knowledge, Email-to-Case, CTI integrations, Entitlements/SLAs) and experience cloud
• Minimum 1 year of hands-on experience with Agentforce Service Agent — building topics, actions, prompt templates, and grounding configurations for customer-facing/service use cases
• Solid Apex, LWC, SOQL/SOSL, Flow, and declarative development skills
• Experience with Salesforce integrations (REST/SOAP, API-based integrations, middleware tools)
• Strong understanding of Salesforce data model, security model (profiles, permission sets, sharing rules), and governor limits
• Experience with version control (Git) and CI/CD deployment tools (Copado, Gearset, SFDX, or similar)
• Experience with Data Cloud (Data 360) — data harmonization, identity resolution, calculated insights, segmentation
• Excellent communication skills — able to confidently engage with stakeholders, explain technical concepts to non-technical audiences, and build trust through clear, proactive communication
• Strong problem-solving ability and ownership mindset
• Certifications
• Salesforce Certified Platform Developer I
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Platform Developer II
• Salesforce Certified AI Specialist
• Salesforce Data360 Consultant
• Experience with Sales Cloud
• Exposure to Prompt Engineering or working with LLM-based automation beyond Agentforce
• Agile/Scrum and Clinical trial project experience
• Comfortable working directly with client/business stakeholders — not just taking requirements but challenging and refining them
• Able to build trust and credibility quickly through transparent, confident communication
• Self-driven, able to work with minimal supervision once requirements are clear
• Collaborative team player who can mentor junior developers when needed

Must-Have:

• Salesforce Certified Platform Developer I
• Salesforce Certified Service Cloud Consultant
• Good-to-Have:
• Salesforce Certified Platform Developer II
• Salesforce Certified AI Specialist
• Salesforce Data360 Consultant
• Good-to-Have Skills
• Experience with Sales Cloud
• Exposure to Prompt Engineering or working with LLM-based automation beyond Agentforce
• Agile/Scrum and Clinical trial project experience
• Soft Skills / Behavioral Expectations
• Comfortable working directly with client/business stakeholders — not just taking requirements but challenging and refining them
• Able to build trust and credibility quickly through transparent, confident communication
• Self-driven, able to work with minimal supervision once requirements are clear
• Collaborative team player who can mentor junior developers when needed
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience), MCA

Qualifications

• Platform Developer I and Service Cloud Consultant certifications are mandatory; Platform Developer II and AI Specialist certifications are a plus

Position Level

Country

Preferred Qualifications

• Platform Developer I and Service Cloud Consultant certifications are mandatory; Platform Developer II and AI Specialist certifications are a plus