Senior Project Manager, Payvider Operations

Role overview

Responsibilities

• Lead implementation projects and manage project charters, business cases, schedules, budgets, and risks.
• Present project information to senior leadership and support decisions across client and internal stakeholders.
• Manage matrixed teams of analysts, clinical staff, communications teams, and vendors; facilitate alignment and mentor team members.
• Promote standardized project management methods, tools, and collaborative platforms.
• Manage and analyze reporting and assess implementation benefits.
• Prepare infographics, briefing notes, executive reports, client communications, and Steerco updates.

Qualifications

• Bachelor's degree in Business, Computer Science, Healthcare, or a related field; PMP certification.
• At least five years of progressive project management experience and at least five years leading large-scale healthcare system implementations through the full lifecycle, including sustainability planning.
• Advanced healthcare implementation proficiency and understanding of health systems, operational complexity, and patient care impact.
• Ability to work independently, manage competing priorities under pressure, and meet deadlines.
• Leadership in decision-making, influencing without formal authority, and stakeholder management in matrixed environments.
• Expertise in managing ambiguity, change management, and systems thinking.
• Clear communication of complex information to audiences from clinical staff to senior leadership.
• Advanced English is required for frequent work with internal and external parties and English-language IT tools.
• A graduate degree and advanced change management or implementation science training or certification are great-to-haves.
• English and French bilingual capability is a great-to-have.

Great-to-have skills

• Graduate study in Business Administration, Healthcare Management, or a related field is desirable.
• Advanced training or certification in change management and implementation science is desirable.
• Bilingual capability in English and French is desirable.