Business Analyst II - Pharmacy Operations (Temporary - 18 month contract)

Team and role

What you will do

• Add, update, and validate Health Canada-approved drug information and provincial PINs in the TELUS system using database UI entry and SQL queries.
• Create and maintain formularies, price files, categorization rules, and lists used in PBM claim processing.
• Document workflows, decision trees, and system requirements in standardized business process documentation.
• Respond to internal and external inquiries about drug pricing, plan coverage, and formularies within established SLAs, maintaining documentation.
• Work with pharmacy operations, compliance, and system administrators to implement updates, troubleshoot claim adjudication issues, and improve data quality processes.

What you bring

• Demonstrated Pharmacy Benefit Management experience, including knowledge of claim adjudication principles, formulary management, and pharmacy benefit systems.
• 1–3 years of experience in a comparable business analyst, pharmacy operations, or drug information role.
• Advanced Microsoft Excel proficiency, including pivot tables, VLOOKUP, data validation, and formula development.
• Strong written and verbal communication skills and the ability to document complex business processes clearly.
• Organizational and planning skills, including the ability to prioritize multiple tasks and adapt to changing requirements.
• Working knowledge of SQL or database query tools for data retrieval and validation.
• Meticulous attention to detail and commitment to data accuracy in a regulated healthcare environment.

Great-to-haves

• Bilingual proficiency in French and English is a plus.
• A post-secondary diploma or certification in pharmacy, healthcare administration, or a related field is a plus.
• Experience with TELUS Health systems or other pharmacy benefit management platforms is a plus.

Employment term

• The title describes the role as temporary and an 18-month contract.