Senior Patient Perception Specialist
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About the Role
#### **Senior Patient Perception Specialist** Posted On: Thursday, June 11th, 2026 Description**Roles and Responsibilities:** Organizational Accountabilities: * Ensure work is performed based on approved policies, processes, procedures, and instructions * Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement * Ensure day\-to\-day activities are properly perfor
Key Skills for This Role
Full Job Posting
Posted On: Thursday, June 11th, 2026
Description**Roles and Responsibilities:**
Organizational Accountabilities
- Ensure work is performed based on approved policies, processes, procedures, and instructions
- Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
- Ensure day-to-day activities are properly performed in line with policies and procedures
- Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities
- Analyse patient feedback from surveys, complaints, and online platforms to evaluate service perception.
- Identify key themes and root causes behind negative or positive patient sentiment.
- Design and improve tools used to measure patient perception across all touchpoints.
- Coordinate with departments to turn perception insights into improvement initiatives.
- Develop dashboards and reports that track perception KPIs and trends over time.
- Monitor compliance with patient experience standards from MOH, CBAHI, and JCI.
- Provide recommendations to leadership based on perception data analysis.
- Guide junior team members in handling perception data and reporting.
- Liaise with vendors and platforms for patient feedback tools.
- Support the patient experience strategy with insight-driven input.
Requirements
- Knowledge and Experience:
- 4–6 years in patient experience or healthcare quality roles
- Experience analysing qualitative and quantitative data
- Familiarity with Saudi healthcare regulations and accreditation requirements
Education and Certifications
Bachelor’s degree in Healthcare Administration, Psychology, Communication, or related field
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