Senior Operations Manager: AI Automation

Role overview

Responsibilities

• Increase the share of automated tasks across Operations and identify opportunities based on time lost, errors and repetitive work.
• Prioritize opportunities with clear baselines and measurable value.
• Redesign processes with users and control owners, determining where AI, fixed rules or human decisions are appropriate.
• Build prototypes and working automations and coordinate integrations and production support with Product and Engineering.
• Test real-world conditions, including incomplete inputs, unexpected outputs and failed dependencies.
• Agree data, permissions and controls before launch, including human review and manual fallback.
• Lead rollout with operational managers and support adoption.
• Measure quality, usage, benefits and review or support costs against baselines; fix failures and document ownership, monitoring and recovery.

Required experience

• At least 5 years in operations, process excellence, automation or a similar field.
• Hands-on experience building and launching AI and automation in live operations with measurable results.
• Ability to size opportunities and create a prioritized roadmap.
• Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.
• Experience testing AI workflows and designing human review and exception handling.
• Experience working with Product and Engineering and managing direct reports.

Preferred experience and tools

• Financial services, fintech, brokerage or payments experience is a plus.
• Automation in Customer Support, KYC or FinCrime/AML is a plus.
• Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL is a plus.

Hiring process