Senior Operations Manager: AI Automation
Key Skills for This Role
Full Job Posting
Requirements:
- Own the automation roadmap and increase the share of automated tasks across Operations.
- Find opportunities by analysing where time is lost, errors occur or work is repeated. Prioritise those with a clear baseline and measurable value.
- Redesign processes with their users and control owners. Agree where AI adds value, where fixed rules work better and where a human must decide.
- Build prototypes and working automations, and work with Product and Engineering on integrations and production support.
- Test against real conditions (incomplete inputs, unexpected outputs, failed dependencies). Agree data, permissions and controls before launch, with human review and a manual fallback.
- Lead rollout with operational managers and support colleagues through adoption.
- Track quality, usage and benefits against baseline, including review and support costs. Fix failures, and document ownership, monitoring and recovery after launch.
- 5+ years in operations, process excellence, automation or a similar field.
- Hands-on experience building and launching AI and automation in live operations, with measurable results.
- Ability to size opportunities and turn them into a prioritised roadmap.
- Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.
- Experience testing AI workflows and designing human review and exception handling.
- Experience working with Product and Engineering, and managing direct reports.
Nice to have:
- Financial services, fintech, brokerage or payments background.
- Automation in Customer Support, KYC or FinCrime/AML.
- Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL.
About Capital.com
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Capital.com
Head of Social & Content
London, GBR
Capital.com is looking for a Head of Social & Content to lead the organic storytelling engine for one of the fastest-growing trading and investing platforms in the world. Bringing social and content strategy under one le
Head of Brand & Sponsorship
London, GBR
Capital.com is scaling fast, and this role makes sure that ambition shows up everywhere the brand does. Reporting to the Brand Director, you’ll own delivery end to end, turning brand strategy into standout campaigns and
Marketing Manager UAE
Abu Dhabi, UAE
Capital.com seeks a UAE Marketing Manager to own day-to-day marketing performance in its largest MENA market. You will execute the regional plan across local channels and partners, manage agencies and media owners, and t
Senior Product Owner - Fraud and Transaction Monitoring
Dubai, UAE
Capital.com is seeking a Senior Product Owner to build fraud-prevention and transaction-monitoring capabilities. You’ll own the roadmap for detection systems, controls, and review tools, using AI where it improves outcom
Senior Product Owner - Financial Investigation Unit
Dubai, UAE
Capital.com is seeking a Senior Product Owner to build investigation case-management and customer-offboarding products. You’ll own the roadmap, use AI and automation to improve workflows, and partner with investigators,
Senior Operations Manager: AI Automation
Dubai, UAE
Capital.com seeks a senior operations manager to lead AI and automation across Operations, including Customer Support and FinCrime. The role owns the automation roadmap, process redesign, implementation and measurement,
Head of Social & Content
London, GBR
Head of Brand & Sponsorship
London, GBR
Marketing Manager UAE
Abu Dhabi, UAE
Senior Operations Manager
Dubai, UAE
Senior Operations Manager:Planning
Dubai, UAE
Senior Product Owner - Fraud and Transaction Monitoring
Dubai, UAE
Senior Product Owner - Financial Investigation Unit
Dubai, UAE
Senior Operations Manager: AI Automation
Dubai, UAE