Senior Officer – Customer Readiness & Change Management (Emirati Talent)
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Key skills for this role
About the Role
Key Responsibilities: Coordinate and document all activities under the Customer Impact & Readiness Calendar. Collect, structure, and translate technical or operational updates into clear impact summaries and key messages for distribution.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Coordinate and document all activities under the Customer Impact & Readiness Calendar.
- Collect, structure, and translate technical or operational updates into clear impact summaries and key messages for distribution.
- Facilitate readiness calls, briefings, and updates between impacted teams to ensure shared understanding and alignment.
- Track dependencies and ensure that the responsible owners deliver their part of the communication and readiness materials.
- Support internal awareness and adoption campaigns by coordinating with relevant business and marketing teams.
- Monitor post-change readiness and adoption outcomes, escalating gaps or unclear ownership to the Lead.
- Maintain a single source of truth for customer-impacting releases, downtimes, and communications.
- Ensure consistent version control, timely updates, and accessibility of change communication to all relevant teams.
- Support structured review and documentation for post-change lessons learned and improvement actions.
Work Experience
- 3 – 4 years’ experience in change coordination, readiness, or enterprise communication roles within banking or large organizations.
Education
- Degree in Communications, Business, or Operations.
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