Assistant Manager - Cards Maintenance (Emirati Talent)
To execute operational activities pertaining to cards after sale application to ensure smooth functioning and delivery of quality service to customers as well as to ensure adherence to appropriate processes and controls for better operational efficiency and to mitigate operational risks.
Skills
About This Role
Overview
To execute operational activities pertaining to cards after sale application to ensure smooth functioning and delivery of quality service to customers as well as to ensure adherence to appropriate processes and controls for better operational efficiency and to mitigate operational risks.
Assist in identifying processes that can be automated and recommend accordingly in order to eliminate any bottlenecks in processing
Recommend action plans for continuous process improvements in order to enhance both processing efficiency and operational controls and save costs.
Assist in implementing these action plans once approved
Supervise and execute all relevant functions in the unit with accuracy and efficiency and with adherence to Service Level Agreements
Supervise POWERCARD and FinnOne Cards after sale application and ensure that all activities processing are executed accurately, effectively and efficiently
Ensure updating of appropriate MIS of Cards Operations in order to observe staff productivity
Execute all relevant functions in the unit with accuracy and efficiency and with adherence to Service Level Agreements
Ensure that all required Regulatory and other periodic Reports / MIS are prepared and submitted on due dates
Maintain and manage Unused Cards Plastics Float, Gift vouchers & cards security cheques
Posting transactions to all relevant applicable GL account based on customer requests as a Checker
Ensure that activities are performed as per Service Level Agreement between Business and the Unit and quality service is provided to both internal and external customers
Ensure that all processes in the Unit are compliant with Central Bank, VISA International, and DIB rules and regulations in processing of transactions and documentation
Ensure proper follow up and timely resolution of queries received from other department of the Bank
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager
Education
Minimum Bachelor degree in business administrati
on
Work Experience
Minimum 4-6 years in relevant field
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