Senior Manager - Logistics Systems

Company Overview

Job Purpose

Strategy and Platform Architecture

• Own the B2B and B2C marketplace strategy, product roadmap, and prioritized backlog.
• Translate business priorities into phased releases, business cases, delivery plans, resource needs, dependencies, and measurable outcomes.
• Lead discovery, process mapping, platform evaluation, RFP inputs, and build-versus-buy recommendations.
• Establish the solution architecture with Corporate Technology, covering storefronts, mobile applications, seller services, order management, data, APIs, security, scalability, and total cost of ownership.

Customer and Seller Capabilities

• Deliver company and branch account structures, user roles, purchasing approvals, customer-specific catalogs and contract pricing, quotations, minimum quantities, pack sizes, bulk uploads, repeat orders, and purchase-order references.
• Enable credit-limit and payment-term controls, order and invoice visibility, statements, and self-service returns in alignment with Finance and commercial policies.
• Deliver responsive websites and mobile applications covering registration and guest checkout, search, product discovery, cart, checkout, promotions, loyalty capabilities, and customer notifications.
• Enable local payment options, delivery slots and service areas, order tracking, cancellations, refunds, and customer support, with consistent Arabic and English experiences and accessibility.
• Enable supplier and seller onboarding, verification workflows, portal access, product submission and approval, catalog updates, stock and pricing feeds, order acceptance, fulfillment collaboration, and performance visibility.
• Implement commission rules, settlement reporting, reconciliation, and dispute workflows where applicable to the approved marketplace model.

Order Management and Integration

• Translate operating models into workflows for warehouse-stock, supplier-fulfilled, flow-through, and other approved channels.
• Support availability checks, inventory reservations, order allocation, split orders, partial deliveries, substitutions, backorders, delivery status, returns, and proof of delivery.
• Coordinate with warehouse, transport, customer service, and commercial teams to prevent overselling and maintain accurate customer commitments.
• Establish interface contracts, data ownership, monitoring, alerts, exception queues, controlled retries, and reconciliation.
• Implement duplicate prevention and recovery controls to avoid lost or repeated orders and financial transactions.
• Automate repeatable workflows and define accountable support ownership across internal teams and vendors.

Delivery, Security, and Operations

• Own delivery from discovery and design through configuration, development, data migration, testing, cutover, launch, and stabilization.
• Ensure code quality, documented designs, controlled environments, and deployment pipelines.
• Oversee functional, integration, regression, security, performance, and user acceptance testing; agree business sign-off, rollback criteria, launch readiness, and post-launch support.
• Work with Corporate Technology, Cybersecurity, Legal, and Finance to embed identity and access controls, segregation of duties, audit trails, data protection, payment security, and fraud controls.
• Own marketplace service management, support models, vendor service levels, monitoring, capacity, and incident escalation.
• Establish backup, disaster recovery, continuity, maintenance, and recovery-testing arrangements with Corporate Technology and service providers.

Analytics, Readiness, and Budgets

• Define dashboards and trusted measures for availability, response time, checkout and order success, payment success, integration failures, data accuracy, seller activation, and customer adoption.
• Guide Power BI and Data Lake requirements with data teams; use analysis and controlled experimentation to prioritize improvements, automation, and appropriate AI use cases.
• Lead readiness planning with business owners, including operating procedures, customer and supplier onboarding, training, communications, user guides, and service handover.
• Prepare and manage implementation and operating budgets, forecasts, licenses, contracts, and total cost of ownership.
• Evaluate vendor proposals, delivery quality, service performance, change requests, and contractual acceptance with Procurement and Finance.
• Report progress, risks, spend, service results, and benefits against approved plans.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline.
• Minimum 10 years of relevant experience in digital commerce, marketplace technology, software delivery, or enterprise platforms, including at least five years leading teams, programs, or platform delivery.
• Proven personal accountability for designing, developing or implementing, launching, and scaling an e-commerce marketplace.
• Experience across B2B and B2C commerce, including customer journeys, supplier or seller workflows, catalog and pricing models, order management, fulfillment, payments, and returns.
• Proven experience leading commerce-to-ERP integrations and understanding end-to-end order-to-cash and financial reconciliation.
• Strong technology leadership with experience managing engineering or implementation teams, product and business stakeholders, platform vendors, and cross-functional delivery dependencies.
• Experience owning platform launch and live operations, including architecture review, testing, releases, service performance, incident management, vendor contracts, and delivery budgets.
• Direct SAP S/4HANA integration delivery involving SD, MM, FI/CO, and relevant API or middleware capabilities is strongly preferred.
• Experience building marketplace capabilities at Amazon, noon, or another established e-commerce marketplace, with demonstrable platform delivery responsibility.
• Experience in supply chain, wholesale distribution, retail, hospitality, or the GCC market; familiarity with Arabic and English digital experiences.
• A relevant postgraduate qualification or recognized product, architecture, delivery, or service-management certification.

Skills

• Product strategy, roadmap and backlog management, requirements definition, process design, business cases, and outcome measurement.
• Marketplace architecture, web and mobile delivery, APIs, middleware, cloud services, scalable design, and enterprise integration.
• B2B customer structures, contract pricing, purchasing approvals and credit terms; B2C checkout, payments, promotions and refunds; seller operating models and settlements.
• Catalog and master data governance, inventory availability, order orchestration, fulfillment and return processes.
• Quality assurance, release controls, deployment automation, observability, incident resolution, security and continuity practices.
• Analytics requirements, KPI definitions, Power BI and Data Lake concepts, experimentation, budgeting, negotiation, and communication with technical and non-technical stakeholders.