Manager – Dive Center

About Red Sea Sports & Entertainment

Job Purpose

Key Responsibilities

• Lead and manage all daily operations of the GALAXEA Dive Center, ensuring seamless execution of diving activities.
• Oversee scheduling, resource allocation, and guest flow management.
• Ensure all diving activities are conducted safely, professionally, and in compliance with SOPs and training agency standards.
• Monitor operational performance, service delivery, and guest satisfaction and act as primary escalation point.
• Ensure delivery of exceptional, personalized diving experiences aligned with luxury service standards.
• Manage guest feedback, complaints, and service recovery and promote a guest-centric culture.
• Lead, mentor, and manage a team of instructors, divemasters, technicians, and marine crew.
• Oversee recruitment, onboarding, training, and performance management and ensure staff maintain valid certifications.
• Ensure the highest standards of safety and enforce compliance with international diving standards (e.g., PADI or equivalent), local regulations, and company policies.
• Oversee risk assessments, emergency procedures, incident management, and safety equipment maintenance.
• Oversee maintenance, servicing, and readiness of all dive equipment, vessels, and facilities with accurate inventory and asset tracking.
• Manage dive center revenue streams, monitor financial performance, budgeting, and cost control, and optimize retail offerings and pricing.

Qualifications & Experience

• Bachelor's degree in Tourism, Hospitality, Marine Science, or a related field.
• Certified Dive Instructor (e.g., PADI OWSI or equivalent) with active status.
• Minimum 5-7 years of experience in diving operations or dive center management.
• Proven experience managing teams within a luxury or high-end environment.
• Strong knowledge of diving safety standards and operational best practices.
• Fit-to-dive medical certification.

Core Competencies

• Strong leadership and team management capabilities.
• Excellent communication skills in English; Arabic is an advantage.
• High level of accountability and commitment to safety and quality.
• Strong organizational and operational planning skills.
• Customer-focused mindset with experience handling high-end clientele.
• Strong problem-solving and decision-making abilities.
• Professional presentation aligned with luxury hospitality standards.
• Proficiency in Microsoft Office and operational systems.

Desirable Skills

• Additional instructor ratings or specialty certifications.
• Experience in dive retail and commercial operations.
• Knowledge of marine conservation and sustainability practices.
• Additional language proficiency (preferably Arabic).
• Experience in underwater photography/videography.

Job Context

• Site-based role at the GALAXEA Dive Center within The Red Sea destination.
• Requires flexibility to work weekends, holidays, and peak seasons.
• Involves both operational leadership and guest-facing responsibilities.