Senior Manager_Billing & Revenue Management SME (Oracle BRM) - PuneVOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

Weareseeking an experienced Billing and Revenue Management Subject Matter Expert to provide end-to-end operational ownershipoftelecom billing services. This role is responsible for ensuring the availability, performance, resilience and supportability of billing platforms, while leading critical incident recovery, service transitions, automation initiatives and continual service improvements. The successful candidate will bring extensive experience with Oracle BRM or equivalent telecom billing platforms, strong production support expertise, andasolid understanding of Site Reliability Engineering (SRE)andAI-driven operational optimisation within complex BSS environments.

•Proven experience with Oracle BRM architecture, administration and production support. •Strong knowledge of telecom billing, rating, charging, invoicing, payments, adjustments, discounts, taxation, collections and dunning processes. •Experience with product and pricing configuration, billing utilities, opcode-level troubleshooting and process diagnostics. •Strong understanding of CDR processing, suspense management, recycle handling, reconciliation processes and revenue assurance controls. •Demonstrated exposure to Site Reliability Engineering (SRE) practices and AI-driven optimisation initiatives within billing operations. •Strong hands-on experience with Unix/Linux, Shell scripting, Oracle SQL and PL/SQL. •Experience analysing application and database logs, batch scheduling and performance issues. •Practical knowledge of monitoring and observability platforms including Dynatrace, Kibana, Datadog, AppDynamics, Splunk or Zabbix. •Familiarity with WebLogic, Oracle databases, schedulers, cloud technologies, containers, Kubernetes/OKE, CI/CD pipelines and modern operational practices. •Experience leading service transitions, operational readiness assessments and service stabilisation activities. •Strong understanding of ITIL-based Incident, Problem, Change, Service Request and Service Transition management. •Excellent analytical, stakeholder management, communication and technical leadership skills. •Bachelor’s degree or equivalent relevant professional experience. •ITIL certification is desirable. •10+ years of Telecom IT or BSS experience, including significant hands-on responsibility supporting commercial off-the-shelf billing platforms.

Opportunity to lead business-critical billing operations within a global telecommunications environment.

Exposure to large-scale telecom BSS ecosystems and complex revenue management processes.

Involvement in service transformation, automation and operational excellence initiatives.

Opportunity to work with advanced observability, monitoring and reliability engineering practices.

Collaboration with cross-functional technology, operations, platform and vendor teams across multiple markets.

Opportunity to influence operational strategy, service reliability and customer experience outcomes.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/

You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2