Senior Manager - Access Network Operations

Role overview

Operations and incident management

• Lead daily global access network operations, maintaining high availability and service-level agreement performance.
• Direct critical incident triage, root cause analysis, escalation, and communications for events affecting customer services and business continuity.
• Oversee network changes, migrations, and technology refreshes to minimize disruption.
• Conduct post-incident reviews, address chronic issues, identify resilience gaps, and implement prevention measures.

Team leadership

• Lead and mentor approximately 15 Senior Network Analysts, providing coaching, performance development, and succession planning.
• Build a culture of continuous learning, technical excellence, and operational accountability; align team capacity and skills with infrastructure needs.
• Represent the team in vendor calls, implementation planning, cross-training, and strategic technology discussions.

Modernization and collaboration

• Champion SRE transformation, automation, observability, proactive detection and remediation, and AI-assisted operations.
• Prioritize automation in incident response, monitoring, alerting, and routine work; partner with teams to evaluate AI agents, intelligent alerting, and predictive analytics.
• Maintain standardized runbooks and documentation for consistent global operations.
• Develop operational strategies and contribute to network refresh, SD-WAN expansion, and infrastructure upgrade planning.
• Collaborate on integration of new platforms and report operational metrics, risks, and transformation progress to leadership.

Required qualifications

• 6–8 years of enterprise network operations experience, including 2–4 years in leadership or senior technical management.
• Proven technology modernization and automation experience, including infrastructure automation, orchestration, or AI-assisted operations.
• Strong SRE foundation covering runbooks, automation, observability, and metrics-driven operations.
• Hands-on access network knowledge: branch/campus routing and switching, BGP, OSPF, HSRP, STP, VRF, L2/L3 protocols, SD-WAN, Aruba wireless, ClearPass, NAC, Wi-Fi, and ATM networks.
• Critical incident management experience, including root cause analysis and high-pressure communications.
• Experience managing teams of 15 or more, accountable for service levels, metrics, and business deliverables.

Preferred qualifications

• CCNP, CISSP, or another relevant network certification is preferred.
• Python, Ansible, or Bash familiarity is preferred.
• Experience with orchestration platforms, AI agents, intelligent alerting, or cross-functional modernization programs is preferred.

Benefits and development

• The posting describes competitive compensation, bonuses, flexible benefits, career advancement, and development opportunities.

Employment details

• Full-time, regular salaried position with 37.5 work hours per week.

Work location

• The listed work address is RBC Centre, 155 Wellington Street West, Toronto, Canada.